Returns & Exchanges

At Hic! Wine Merchants, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 14-day return policy for any damaged or incorrect bottles. Please ensure all items remain in their original packaging with seals intact to qualify for a full refund or exchange.

Return Process

• 1.
  Notify the Cellar Team

  Contact us via email or phone within 14 days of delivery to report any issues, including your order number and photos of any transit damage.

• 2.
  Secure the Goods

  Repackage the wine securely in its original transit packaging to ensure the bottles are protected during their return journey to our warehouse.

• 3.
  Arrange Collection

  We will provide a prepaid return label or arrange for a courier collection at a time that suits you, depending on the reason for the return.

• 4.
  Quality Inspection & Refund

  Once our team receives and inspects the returned items, we will process your refund or dispatch a replacement within 3 to 5 business days.